Every job gets a follow-up
Not the ones you remembered. Every completed job gets the same professional process, run the same way.
Finish a job. Send one text.
FollowUpCast handles the rest.
Text FollowUpCast the customer's name, number and the work you did. It confirms consent, sends one friendly message, collects the feedback, helps happy customers write a review in their own words, and follows up on its own.
- No app to install
- No dashboard after every job
- No CRM to learn
The product, both sides
You send one text. FollowUpCast handles the rest.
Watch the whole story play out, then switch to Try it yourself and drive it. The demo runs FollowUpCast's real owner bot, consent rules, customer flow and reminder engine.
Loading the product story…
Business ownerCustomer
9:41Business owner
FO
FollowUpCast
SMS
Text Message
Business owner
Texting FollowUpCast
How it works
Five steps. You are only involved in two of them.
FollowUpCast is built around one habit that already exists on every job site: sending a text message.
- 1
You finish the job
Nothing changes about how your crew works. No tablet, no checklist, no new software on the truck.
- 2
You send one text
Name, number, what you did. FollowUpCast reads it and repeats the details back so mistakes get caught before anything is sent.
- 3
Follow CUST asks for consent
You reply YES to confirm the customer agreed to a follow-up. Nothing goes out before that, and every confirmation is recorded.
- 4
Your customer gets one message
A short text with a secure link. They open it on their phone — no app, no account, no password.
- 5
Follow CUST follows up for you
Reminders on day 1, 3 and 7 — and they stop the moment the customer finishes, opts out, or tells you something went wrong.
Steps 2 and 3 are the only ones you touch — and both are a text message.
That is the entire daily workflow.
Why it works
A follow-up process that runs without you
FollowUpCast does not sell rankings, review counts or incentives. It sells one thing: every completed job gets a professional follow-up.
Unhappy customers reach you first
One, two or three stars never lead to a public review page. The feedback comes straight to you by text, privately.
Reviews stay in the customer’s words
FollowUpCast can draft from the points a customer picks, but the text is always editable and nothing is ever posted for them.
Follow-up you never think about
Day 1, day 3, day 7 — then it stops. Completed, unhappy or opted-out customers are dropped from the schedule automatically.
Nothing new for your crew
No app to install, no login to remember, no dashboard to open after every call. If they can send a text, they can use FollowUpCast.
Consent and opt-outs handled
FollowUpCast will not message anyone until you confirm consent, and STOP is respected instantly and permanently.
The owner side
Your whole interface is a text message
FollowUpCast reads plain language. Pipes, spaces or a full sentence all work, and when something is missing it asks one short question instead of failing.
- Ask for a customer status, send a reminder, or list today’s jobs — all by text.
- FollowUpCast repeats the details back before anything reaches your customer.
- A second follow-up to the same number in a week is caught and confirmed with you first.
- Unhappy customers arrive as an SMS alert while you can still fix it.
FollowUpCast
SMS
John Smith | 5551234567 | Lockout
Customer found:
John Smith
555-123-4567
Lockout Service
Please confirm the customer agreed to receive a service follow-up message.
Reply YES to send or CANCEL to stop.
YES
Flow created. John will receive the feedback request now. FollowUpCast will handle the follow-up.
The customer side
One message, one link, one screen
Your customer gets a single text with a secure link. It opens a fast mobile page branded for your business — no app, no account, no password.
- Five large stars, easy to answer with one hand while walking.
- One to three stars opens a private message to you, and stops the public review path.
- Four or five stars offers optional help writing a review.
- The link expires, and STOP works from the very first message.
BF
BrightFix Services
Lockout Service
How was your experience?
Tap a star to get started.
Review assistance
Help writing it. Never writing it for them.
Happy customers usually mean well and then run out of words. FollowUpCast offers a short draft built only from the points they picked — and hands them the keyboard.
- The draft uses only what the customer selected or typed. No invented details, prices or names.
- No SEO keywords, no promotional claims, no guarantees, no incentives.
- Always editable, always optional, capped at a few drafts per customer.
- FollowUpCast never posts a review. The customer opens the platform and posts it themselves.
- When they come back, FollowUpCast checks whether the review is actually there — and stops following up once it is.
What did you like about the service?
Fast responseProfessional serviceFriendly technicianFair priceClear communicationProblem solved quickly
Editable draft
BrightFix Services responded quickly and provided professional service. The technician explained everything clearly. I had a very positive experience.
The customer can rewrite every word, or skip the draft entirely.
Follow-up
The part everyone forgets, handled
Most feedback is lost to a busy week, not an unhappy customer. FollowUpCast follows up on a fixed, polite schedule and knows exactly when to stop.
- Day 1, day 3, day 7 — then it ends. You can change the schedule.
- Reminders pause during quiet hours in your local time zone.
- The same reminder can never be sent twice, even if a job runs twice.
- A confirmed review ends the follow-up on its own, with no action from you.
- You can also text FollowUpCast to send one right now.
- ✓Day 0First message sent
- ✓Day 1Reminder 1
- ·Day 3Reminder 2
- ·Day 7Final reminder
- ■AfterFollow-up stops
Completed, unhappy and opted-out customers leave this schedule immediately — FollowUpCast never chases someone who already answered.
Trust and safety
Built for the rules you have to follow
Messaging customers has real obligations. FollowUpCast treats them as product features rather than fine print.
Consent before the first message
FollowUpCast will not text a customer until you confirm they agreed to a follow-up. Every confirmation is stored with the number that gave it, the time, and the message that triggered it.
Opt-outs are permanent
STOP, CANCEL, END, QUIT and UNSUBSCRIBE all work. The number is recorded separately from any single job, and every future send checks it first.
Links that cannot be guessed
Each customer link carries 32 random bytes and is stored only as a hash. Links are unrelated to any id or phone number, and they expire.
Negative feedback stays private
One to three stars is stored exactly as written, sent only to you, and never rewritten by AI or forwarded to a public platform.
No claims we cannot verify
FollowUpCast does not promise rankings or review counts. It marks a review as confirmed only when it actually found a matching one on the platform — otherwise it records what the customer told us, as a claim.
No incentives, ever
No gift cards, discounts, sweepstakes or paid reviews. FollowUpCast runs a follow-up process, not a review-buying scheme.
Finish a job. Send one text.
FollowUpCast handles the rest.
Try the full workflow in the demo above — the owner bot, the customer flow, reminders and opt-outs all run the real product logic.
No app for your crew. No dashboard after every job. No CRM to learn.